Logistics firm AV Dawson crowned regional champion for Service Excellence

Freight logistics specialist AV Dawson has been crowned a regional champion, winning the Services Award at the finals of the North East Business Awards last night.

The Teesside firm, which operates a 100 acre freight logistics terminal at Teesport in Middlesbrough, was recognised for its commitment to innovation and service excellence at a glittering grand final for the biggest event in the business community calendar.

Neil McShane, Quality Manager at AV Dawson said: “We’re delighted to win this award as we pride ourselves on the service we deliver to our customers and doing all we can to add value to every part of the process.

“We work incredibly closely with them to ensure we understand and anticipate their needs and become an extension of their business.”

The firm was watched by a record crowd of 500 of its business peers at the event at Hardwick Hall in County Durham, hosted by BBC presenters Charlie Charlton and Alfie Joey, which follows on from its win at the Teesside heat of the awards run by The Journal and its sister paper The Gazette in association with the North East Chamber of Commerce.

The win comes after a huge period of investment which has enabled the company to grow by more than a third. Developments have included an energy-efficient automotive distribution centre capable of handling hundreds of thousands of tonnes of steel coil for the car industry.

The company has also built a £3.4m deepwater quay to welcome larger vessels, and set up a £2.6m container terminal linked to the East Coast Main Line. The keynote speaker on the night was Olympic gold-medalist Amy Williams MBE, who spoke of the small differences it takes to create a champion and challenged the audience to think about the one percent difference they can make in their businesses.

Mr McShane added: “We very much related to Amy’s story. Our business is all about finding the one percent, in fact it’s all about finding a lot of one percents to ensure we provide the most efficient service we can to our customers.”