Forklift Truck Company Spreads its Wings


NEAA Member Pegasus Materials Handling Upgrades its Quality Management System with the Support of Fellow Member Absolute Quality Consultancy & Training.

Pegasus Materials Handling is a leading provider of material handling equipment in the North East and supplies an extensive range of new and used forklift trucks for purchase and hire to the manufacturing, logistics and building sectors. Pegasus has always had the highest quality standards in place to provide customer satisfaction and enable it to compete with its international competitors. However, it recongises it must continue to ensure it has systems and processes in place that can react to changes that naturally occur in an ever-changing political and commercial environment. With this in mind, Pegasus appointed management systems and training specialists, Absolute Quality Consultacy & Training (AQCT), to support the upgrade of its quality management system to ISO 9001:2015.


AQCT took an in-depth look at the business and created a range of systems, from updating job descriptions and policies to streamlining its processes, while meeting the criteria of the standards. Pegasus is now able to share the workload across the business allowing it to spread its wings and explore further business development opportunities. The certification demonstrates that Pegasus is continually monitoring and managing risks across its whole business and that its staff have a clear understanding of their roles and the expected quality of their work.


  • Pegasus is planning to expand its customer base and supply chain following its successful upgrade to ISO 9001:2015.
  • Pegasus has been recognised for its commitment to following best practice principles in quality.
  • The certification demonstrates that Pegasus is continually monitoring and managing risks across the business.
  • Pegasus’s commitment to continuous improvement has attracted partnerships from international manufacturers Jungheinrich, Manitou and Aisle-master

“Absolute Quality have become integral to our team – it was difficult for us to focus on developing the processes as we were so busy with our daily activities. The improved systems and processes we have in place have shaped the way we are operating the business and are the driving force behind our plans to reach new heights of success.”

Bob Wilson, Director
Pegasus Materials Handling

“It’s been a pleasure working with Bob and the team at Pegasus Material Handling and helping them to position the company to open up opportunities and lift their reputation further as a quality supplier of material handling equipment.”

Lora Wilson, Consultant
Absolute Quality Consultancy & Training

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