ISO consultants support engineering company to set the standard for success


Compliant provided ISO 9001 support to fellow NEAA member, Turnmill Engineering.

Sunderland based Compliant was launched in 2017 by Managing Director, Mark Henderson. The company provides expert support to businesses looking to gain ISO certifications and have experienced a surge in growth in the last two years. They are UKAS accredited to the five main ISO standards and as Mark is a trained BSI lead auditor, their commitment to quality and delivering a first-class service to their clients is plain to see.

Turnmill Engineering are engineering specialists located within the heart of the north east’s advanced manufacturing sector, supporting global, national and regional companies across multiple industries with product design, development and volume manufacture. Their dedicated leadership team have a wealth of experience within the engineering industry and pride themselves on supporting their clients to achieve their production goals.


Having initially met at a NEAA Meet the Buyer event, Turnmill Engineering entered into discussions with Compliant following a requirement to gain ISO certification.

Turnmill’s Operations Director, Andrew Howe, commented, ‘While trying to grow the business, we found that ISO 9001 certification was a compulsory requirement for many of our customers. Without the standard, we found that we were limiting our market especially within the automotive, renewables, and pharmaceutical sectors.”

Compliant created a bespoke ISO 9001 management system, adapting documents and procedures which Turnmill already had in place to ensure they complied to the requirements of the quality standard.

Compliant Managing Director, Mark Henderson, commented, “We know that gaining ISO certification can be daunting for many businesses, however, with the right level of support, we were able to guide Andrew and the team through the process easily and without interruption to the day to day running of their business.”


  • The standard will enable Turnmill to increase their customer base and tender for larger contract opportunities while also retaining existing clients.
  • An improvement to the business’ processes including cleanliness, COSHH regulations, staff appraisals and training.
  • Higher customer satisfaction and employee satisfaction.
  • Maintain competitor advantage.
  • Implement consistent and repeatable processes.
  • Improve efficiencies within the business, ultimately leading to an increase in turnover and profits.

“We knew that Compliant had a good reputation within our sector and we really appreciated the way Mark kept in touch throughout the process while also giving us the opportunity to get on with running the business. The Compliant team provided the right level of support to enable us to successfully gain the UKAS accredited ISO 9001 certification.”

Andrew Howe, Operations Director
Turnmill Engineering

“ISO certification has become an integral part of many businesses looking to grow and invest. Meeting initially at the NEAA Meet the Buyer event, we worked with the team at Turnmill Engineering to create a bespoke ISO 9001 management system which reflects their ongoing commitment to quality and future growth plans. Andrew and the team have been great to work with and we look forward to seeing how their ISO journey progresses in the coming months and years.”

Mark Henderson, Managing Director

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